Field Services
Engineers on site, in the country, under your SLA.
From a single dispatch to a permanently stationed engineer — with the spares, the process and the reporting behind them.
What our field engineers do
End-user and deskside support
Desktop support technicians handling L1–L2 tickets: hardware faults, OS and application issues, peripherals and docking, printers, mobile devices and VIP support. The work that determines whether your people can do their jobs today.
Smart hands and field dispatch
On-demand attendance at sites and datacentres: device swaps, rack-and-stack, cabling, patching, power cycling, media handling and eyes-on diagnostics on behalf of a remote team.
Hardware deployment and IMAC
Install, move, add and change work at scale. Imaging and staging, rollout and refresh projects, floor moves, new site builds, decommissioning, secure wipe and disposal coordination.
Infrastructure, network and datacentre
Server and storage support, structured cabling, switch and router configuration, site surveys, datacentre design input and telecommunications infrastructure.
Hardware maintenance and OEM support
Preventive and corrective maintenance, spares management, warranty and post-warranty support, delivered directly or on behalf of hardware manufacturers and their partners.
Choose the model that matches your volume
| Model | Structure | Best for |
|---|---|---|
| Dispatch | On-demand technician arranged from the engineer pool; rotation based on availability. | Ad-hoc requests, low user counts, smart hands |
| Designated | Support on 1, 2 or 3 fixed days per week; primary and backup technician named. | Medium ticket volume, medium user counts |
| Dedicated | Full-time engineer, five days a week, onsite; primary and backup technician named. | High ticket volume, large user populations |
Behind the engineer
- 140+ storage and stocking locations for spares and forward stock, so parts availability is not the reason an SLA slips.
- 2Warehousing and logistics support for staging, deployment waves and reverse logistics.
- 3A 24/7 service desk to triage, dispatch and close the loop with the user.
- 4In-country entities, so engineers are contracted and paid locally and invoicing is compliant.
- 5Monthly reporting against agreed response and resolution targets.
Coverage
Engineers and local presence across the UK, Germany, the Netherlands, Italy, the UAE, Saudi Arabia, Pakistan, Japan, Australia and the United States — with extended coverage on a planned-dispatch basis.
Check coverage for your sitesStart with a pilot
New clients and partners start small: a defined batch of tickets or a single site over four to six weeks, measured against an agreed SLA. If we do not hit it, there is nothing for you to unwind.
Request a pilot